Opportunities for TSE in a leading MNC--AKAMAI TECHNOLOGIES

Dear Professionals! Greetings from the Flexiworks!!! Please find the following JD (Job description). We have an excellent opening with our client... Akamai Technologies - India , Akamai provides market-leading managed services for powering rich media, dynamic transactions, and enterprise applications online. Having pioneered the content delivery market one decade ago, Akamai"s services have been adopted by the world"s most recognized brands across diverse industries. The alternative to centralized Web infrastructure, Akamai"s global network of tens of thousands of distributed servers provides the scale, reliability, insight and performance for businesses to succeed online. Akamai has transformed the Internet into a more viable place to inform, entertain, interact, and collaborate. To experience The Akamai Difference, visit (www.akamai.com.) Today Akamai handles tens of billions of daily Web interactions for companies like Audi, NBC, and Fujitsu, and organizations like the U.S. Department of Defense and NASDAQ -- powering brand new business models that serve the changing online economy. Designation : Technical Solution Engineer Location : Bangalore Experience : 3-5 yrs We are looking for people who are: * Great problem solvers and can resolve complex, highly technical issues (sometimes under time pressure) * Creative and able to "think-outside-of-the-box" since you will often need to propose and implement new solutions for customers * "Excellent communicators" who can disseminate information in a clear and correct manner to both business and technical audiences * Capable of handling multiple issues and tasks. Responsibilities: * Clearly communicate with customers via telephone, email, and occasional face-to-face contact to ensure that you understand the issue and they understand the resolution. * Work independently with our customers" technical teams on both pre- and post- sales technical issues. The investigation of technical issues may involve complex data analysis from Akamai"s distributed network and an in-depth examination of the interaction between Akamai and the customer"s origin infrastructure. * Work closely with and manage issue-specific cross-functional teams composed of Engineering, Operations, Sales, Professional Services, and Account Management representatives. * Integrate customer sites onto the Akamai network by gathering customer requirements and writing a customer specific XML configuration file. * Assume a technical account management role for designated named accounts or strategic customers by analyzing existing technical issues and proposing solutions for the customer. * Manage custom support of special high-profile network events. * Define requirements and/or code tools in order to automate troubleshooting tasks. * Develop methods and best practices for delivering outstanding service. * Subject Matter Expert of multiple product/services and work with engineering to ensure that new Akamai services can be supported as part of the New Product Introduction (NPI) process. * Define, coordinate, and prioritize customer feedback and ideas into engineering requirements for future enhancements to Akamai"s services. Work closely with Engineering and Product Management to implement these enhancements. * Take role of Technical/Business Escalation Lead when required. If interested, request you to forward your updated resume at the earliest. With the following details Current ctc Expected ctc Notice period Feel free to revert or contact for any clarifications regarding the profile. Awaiting your earliest positive response in this regard. -- Regards, Ramakanta ramakanta.singh@flexiworks.biz FlexiWorks India Pvt. Ltd., Bangalore Desk: 080-66181459 Hand: 09986712580